SHIPPING & RETURNS
UK DELIVERY
Standard Signed For Second Class Delivery 3-5 working days £4.55
Standard Signed For First Class Delivery 2-3 working days £5.50
All UK orders are sent via Royal Mail.
We are unable to ship to PO Box addresses.
Should a product you have ordered be out of stock we will aim to contact you within 24 hours to let you know the estimated despatched date.
Orders placed outside of our normal operating hours (9am-4.00pm) will normally be despatched on the following working day (subject to stock availability). Over Christmas, New Year and other UK bank holiday periods, orders may take longer to be despatched.
The delivery times above for the Standard delivery services are for indication purposes only. These services are not guaranteed to arrive within a certain time frame.
In the unlikely event that your order does not arrive within the specified time we ask that you kindly contact our customer care team on 0119502039.
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EUROPEAN DELIVERY
Royal Mail International Tracked £8.00 (10-15 days)
EU delivery normally takes 5-10 working days but can take up to 15 working days. In the unlikely event that your order does not arrive within this time frame we ask that you kindly wait until the 15th working day before contacting us.
RETURN & EXCHANGE POLICY
RETURNS
Please notify us of any damaged or shortages in delivered items within 24 hours of their receipt by telephone on 01159502039 or email info@beautymailbox.com. If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 7 working days of notification.
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Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.
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Returns address:
Beauty Mailbox, 7 Eldon Chambers, off Wheeler Gate, Nottingham, NG1 2NS
Cancellation/Refund policy
You have the right to cancel your order at anytime within 14 working days following receipt of your goods. If you wish to cancel your order please return the unopened and unused goods in their original packaging to us within 5 working days of notifying us of your wish to return the order.
Your order should be returned to us using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.
We will process a refund on receipt of goods.
Please note, we cannot process refunds for goods that are not returned to us within the specified 5 working day period, have been opened, used or are not in their original packaging.
Refused & Undeliverable Packages
All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Beauty Mailbox has incurred in sending the products out to you.